Whether you’re working with a student, parent or colleague, there are times when conversations may not be pleasant. Handling them involves more than keeping a smile and maintaining a good attitude—it requires the use of strategies and practice. During this interactive session, we’ll share proven techniques to help you prevent and manage unpleasant discussions.

Specific topics covered:

• Using strategic words  
• Shifting to reflective listening 
• Staging to deliver bad news  

Registration